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Terms & Conditions
 
Ordering
 

• Orders can be placed through this website or faxed/emailed to us using our part numbers and descriptions.
• We gladly accept telephone orders for your convenience but accept no responsibility for errors in orders taken over the telephone. Please double check all order confirmations that we send to you for accuracy.
• We are wholesale only, so if you do not have an account with us yet you will need to submit a request to us to create an account before you can order. We may ask for a copy of your business license and/or reseller's permit to verify that you are a retailer.

Payment Terms 
• Ordering by fax/email/phone: COD, Visa, MasterCard, Discover, or Net 30 with approved credit.
• Ordering online: Visa, MasterCard, Discover accepted or Net 30 terms with approved credit.
• Accounts that are over 30 days past due will automatically be put on C.O.D. or Prepaid. You may reapply for credit after 6 months.
• Accounts on Net 30 that choose to pay invoices with a credit card when the invoice is due will be subject to a 3% credit card convenience fee.
• 1st order for new accounts must be prepaid.
• Prices are quoted in U.S. dollars and subject to change without notice.
• All returned checks will be charged a $25.00 processing fee.

Shipping Terms
 

• All orders are shipped F.O.B. El Monte, California.
• UPS charges are prepaid and added to the invoice; common carrier freight charges are added to the invoice.
• Orders placed before 1 pm PST goes out the same day. All other orders may go out the same day or following day. Once your packages leave our warehouse, it is the freight carrier's responsibility to deliver them to you in a timely manner or as quoted.

Return Policy
 

• No returns are accepted without prior authorization
No returns are accepted after 30 days from the date received.
• Please call to obtain a return authorization number from CRYSTAL BY DESIGN and label the returned goods accordingly.
• Shortages and obvious shipping damages should be reported within 7 days from the date received.
• All returns are subject for 15% of return value for restocking.

Minimum order
 

• Our minimum order value is $50.00.

Split Shipments / Drop Shipments
 

• All split shipments and drop shipment are subject to a $4.00 packaging charge plus actual shipping charges. Blind shipments must be requested under the "Special instructions" section of the checkout page.

Assembly
 

• There is a $3.00 per piece charge if you need the unassembled item to be assembled.
• Pen gluing is complimentary, but must be requested at the time of ordering.

Packaging Legend
 

• Presentation Box = Blue faux-leather hinged box with white cloth lining on the inside.
• Deluxe Box = Blue or black sturdy 2-part paper box with foam or cloth lining on the inside.
• Gift Box = Simple cardboard box, no lining.
• Bulk Packaging = Styrofoam or bubble wrapped.

Engraving Orders
 

• Please email art@crystalbydesign.com for engraving requests. If submitting a logo, we require black and white (no grayscale) and preferably 300 dpi. Proofs are provided for all engraving orders. Customers should check the spelling, font, size, etc. of the artwork prior to approval.

Errors
 

• Please note that CRYSTAL BY DESIGN cannot be responsible for typographical or other errors such as website malfunction, and reserves the right to cancel any orders resulting from such errors.

 

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